Monday, March 06, 2006 :::
IBM's service science | Perspectives | CNET News.com: "The company's Almaden Services Research group, a 22-employee outfit based in Silicon Valley, has set out on a mission to discover--and then hopefully exploit--quantifiable, predictive principles that underlie the delivery of technology services.
For many physicists and chemists, the social sciences often rank up there with numerology and voodoo.
In other words, IBM is combining anthropology, game theory and behavioral economics with technologies from its labs to see if it can make corporate processes run smoother. The first person recruited from outside IBM to join the group was, in fact, an"
::: posted by Eugene at 11:44 PM
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